Q. Do you use genuine spare parts or replace with locally available alternatives ?
At TECHhelp, we use only genuine and new spare parts while repairing the damaged devices. We believe that genuine parts have longer shell life and can better compliment your device. Local alternatives do not have a great life and can also slow down your smartphone's performance.Genuine parts are high on quality and functioning and we only invest in new and original spare parts.
Q. Can I track my repair ?
Yes, you can. We have such services that enable you to receive latest updates about your device. Live updates on repair and regular email are the services that empower you to get regular updates on every development.
Q. In how many days will i receive my repaired device ?
It all depends on the nature and degree of damage. We do not follow a default template to respond to every query rather we analyze the issue and come up with a customized approach to sort it out. If the issue is related to ear phones, speaker or volume button non-functioning, then they can be resolved in a very short span. But issues related to motherboard replacement, or screen replacement requires time as such tasks needs to be performed with utmost care and attention.
Q. What if you can't fix my device? will you return my money?
We have a team of highly experienced professionals, who are expert at their work. We go a mile extra to repair your phone but in case we are not able to repair the fault then you will be eligible for a 100% refund.
Q. Can you assist me with software problem ?
Yes, TECHhelp has a team of experienced smartphone experts offering honest analysis and solutions in all hardware and software related problems.
Q. How Can I cancel my order ?
You can cancel your order if it is not shipped. Please login to your TECHhelp account for initiating the cancellation & follow the given process: signin-> orders list -> cancellation request.
Q. Can I modify my order ?
Yes, you can modify your order as long as it has not been shipped & available with the same price. Kindly contact us at TECHhelp.com/serviceContact.php for any modification.
Q. Can I change the quantity of my order ?
You may request to modify your order before it has been shipped. Kindly contact us at TECHhelp.com/serviceContact.php for any modification.
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CONTACT INFO
Address: 295 Eglinton Ave East,
Unit 13, Mississauga, Ontario, L4Z 3K6
Email: info@pctechelp.com
Phone: +1647-237-2812